Refund policy

PLUM SCIENCE RETURN POLICY

If you are unsatisfied with our products, Plum Science Co., Ltd. will process a Return for you provided you notify us either before delivery or within 14 days of receiving your product. Please inform us by email if you wish to make a return. If items are unused and in original undamaged packaging a full refund will be given, including the cost of postage from Plum Science to the customer. Please put our packed product inside the cardboard box you received it in, or in an external cardboard box, with some soft padding around the packed product to avoid damage during transit. A deduction can be made if the value of the goods on return has been reduced as a result of you handling the goods more than was necessary or as a result of damage in transit caused by a poor packing procedure on the customer's part. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Returns are for credit or exchange and will not incur any charge apart from the above-mentioned possible deduction. Taxes or customs duties levied on delivery by countries outside the EU will not be refunded. Please include a copy of your invoice with the product. On all orders being returned for credit or exchange because the item is unwanted, the customer will be responsible to pay the return postal charges from the customer back to Plum Science, and in this case taxes and/or customs duties levied on delivery by countries outside EU/Switzerland/Liechtenstein will not be refunded. The address for returns is in Europe (usually Germany, or Switzerland for Swiss/Liechtensteiner customers); please contact Plum Science for details of the return address. We strongly recommend that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements.

Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.

GENERAL WARRANTY

Plum Science Co., Ltd. provides a limited two-year warranty from the date of purchase to the original purchaser of any Plum Science product that the product is free from defects in material and workmanship. Small variations in colour or finish are a natural feature in Plum Science lighting products, and are not covered by this warranty. This warranty applies under conditions of normal use only. Plum Science is not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, unauthorized disassembly, repair, modification or accidental damage of any kind. More details about the warranty are given in the Terms of Service on this website.