Terms of Service

By accessing our website and/or placing an order you are agreeing to comply with and be bound by our Terms of Service. These have been created to protect your rights as a valued customer and to form the basis of an understanding between you as the customer and us as a business. The Terms of Service set out below do not affect your statutory rights.

INTRODUCTION

You will be able to access most areas of our website without entering your details, but some purchase areas are only available if you enter them. The pages on our website are subject to change without notice. We may at any time revise these Terms of Service, so we recommend you check every time you order from us. Our website contains material which is owned by or licensed to us and reproduction is prohibited without permission. Unauthorised use of our website may result in a claim for damages and/or be a criminal offence.

We guarantee to abide by all the conditions of the consumer protection laws including the Sale of Goods Acts and the Consumer Contracts Regulations. All the products supplied by us comply with current European standard requirements. Whilst we endeavour to ensure that the information on our website is correct we acknowledge that occasionally there may be inaccuracies or other errors. We exclude any liability for such inaccuracies and errors. It is your responsibility to ensure any products and information meets your specific requirements.

Please remember to check the dimensions of the product carefully as it can often look different in an image. We make every effort to display colours accurately on our website, but we cannot guarantee that your computer’s display will accurately reflect the colour, so your purchased product may differ slightly from the images on our website. If you are unsure about anything or have any questions, please contact our sales team before you place your order.

ORDERING AND PAYMENT

Our shopping pages will guide you through the steps you need to take to place an order with us. There is no minimum order requirement. All payments must be in Euros or in British Pounds Sterling. You can pay for products using either MasterCard or Visa. Online transactions are processed using the trusted secure payment gateway Paygent, Mitsubishi UFJ Nicos. This is the largest banking service in Japan, and transactions are 100% secure. For more information see https://en.wikipedia.org/wiki/Mitsubishi_UFJ_Financial_Group

All online payments are subject to a fraud security check prior to any order being accepted. We reserve the right to refuse any order for any reason. If an order is refused any money paid will be refunded by the original method of payment.

If you wish to cancel an order before delivery has been arranged, please inform us in writing as soon as possible from the same email address used to place the order.

Once you have placed an order on our website you will receive an automatic acknowledgement. If you do not receive this email, please let us know. Please check your spam folder first.

Sales Tax is included in your checkout total.

DELIVERY

Every effort is made to deliver your goods as quickly as possible, and we show an expected delivery date next to our product on our website. All our products are supplied subject to availability. We endeavour to ensure that if an item is indicated in stock on our website then this is indeed the case. In the unlikely event that, after making an order, an item is out of stock we will inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website. When your order is ready to be dispatched we will send a further email advising you when to expect your items and provide you with a DHL tracking number. Please note that it takes 3 working days to verify your credit card payment, after which we ship your purchased item.

Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. If you have ordered a number of products it is possible that some of the items may be delivered separately. We will make every effort to inform you if your order will be split in this way.

In the unlikely event that your goods do not arrive when expected, please contact our sales team quoting your order number, as this will help us track down your order quickly. If the courier is unable to deliver your goods, a card will be left with contact details so you can arrange a suitable delivery date. If the delivery is not successful owing to the customer's absence or if delivery is refused the goods may be returned to us. If this happens all further delivery charges will be at the customer’s expense.

Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late delivery of goods. This includes, but is not limited to, electrician or any other contractor fees.

RETURNS

If you are unsatisfied with our products, Plum Science will process a Return for you provided you notify us either before delivery or within 14 days of receiving your product. If items are unused and in original undamaged packaging a full refund will be given, including the cost of postage from Plum Science to the customer. Please put our packed product either inside the cardboard box you received it in, or in an external cardboard box, with some soft padding around the packed product to avoid damage during transit. A deduction can be made if the value of the goods on return has been reduced as a result of you handling the goods more than was necessary or as a result of damage in transit caused by a poor packing procedure. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Returns are for credit or exchange and will not incur any charge apart from the above-mentioned possible deduction. Please include a copy of your invoice with the product. On all orders being returned for credit or exchange because the item is unwanted, the customer will be responsible to pay the return postal charges from the customer back to Plum Science. The address for returns is in Europe (usually Germany, or Switzerland for Swiss/Liechtensteiner customers); please contact Plum Science for details of the return address. We strongly recommend that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements.

Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.

GOODS ARRIVED DAMAGED

All our products are checked thoroughly prior to dispatch and we pride ourselves on the care we take packaging your products to ensure they arrive safely. We would ask you to carefully inspect all your items as soon as you receive them, even if you do not intend to use them immediately. Any damage that has occurred in transit or any shortages must be reported by email to our sales team within 48 hours of delivery. After this 48-hour period, it is deemed that the goods have arrived in a satisfactory condition and we regret that we cannot accept any claim for product damage or shortages after this period.

We ask that you carefully re-pack the product in all the original packaging. Return of the faulty product will initially be at the customers expense, after approval of the courier and postage costs by Plum Science. We will dispatch a replacement and arrange a refund of the postage costs on receiving the faulty product and your original receipt. Once it is received back with us we will arrange for the replacement to be sent free of charge after we have verified the state of the item.

Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.

WARRANTY

Plum Science provides a limited two-year warranty from the date of purchase to the original purchaser of any of our products that the product is free from defects in material and workmanship. Small variations in colour or finish are a natural feature in our lighting products, and are not covered by this warranty. This warranty applies under conditions of normal use only. Please note that we are not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, unauthorized disassembly, repair/modification, or accidental damage of any kind.

In the unlikely event that your light fitting develops a fault within this period, we will arrange for a replacement to be dispatched free of charge (inclusive of delivery). Return of the faulty product will initially be at the customers expense, after approval of the courier and postage costs by Plum Science. We will dispatch a replacement and arrange a refund of the postage costs on receiving the faulty product and your original receipt. We therefore recommend that you retain the receipt for the period of the warranty in case you need to contact us for a replacement. Please contact our sales team before returning any item under warranty, so that we can guide you through the process, and approve the return postage details.

SECURITY AND DATA PROTECTION

We are very careful with your personal information and committed to protecting and respecting your privacy. Your details will not be disclosed to any third party apart from our couriers who will require your name, address and contact details in order to deliver your goods. We do not sell or share your email address or other details with anyone else.

For security reasons, none of your financial details can be accessed by Plum Science. Therefore any documentation sent from us will identify your purchase by its order number, not by any financial details. Online transactions are processed using the trusted secure payment gateway Paygent, Mitsubishi UFJ Nicos. This is the largest banking service in Japan, and transactions are 100% secure. For more information see https://en.wikipedia.org/wiki/Mitsubishi_UFJ_Financial_Group

When you buy from us, we will not automatically enrol you to receive marketing information. You can sign up at any time to our newsletter giving relevant information about our products. We comply with the GDPR Directive 2018 (General Data Protection Regulation), and we make it easy for you to unsubscribe should you no longer find the information interesting. Please view our Privacy Policy for further information.

Concerning viruses, hacking and other related offences, you must not misuse our website or any part of our service by introducing viruses, Trojans, worms, logic bombs or any other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via any denial-of-service attack or distributed denial-of-service attack. Breaching these provisions would be committing a criminal offence and we will report any such actions to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of any such breach, your right to use our website will cease immediately.

When and if you use our website, it shall be your sole responsibility to restrict access to your computer. You should take reasonable steps to protect your computer systems and data from viruses, hackers, identity thieves and other similar problems.

COOKIES

Like most websites we use Cookies to collect information. Cookies are tiny snippets of code stored on your computer. They enable us to ensure our website gives you the best shopping experience and is easy for you to use. They assist us is collecting information about how you use our website, which enables us to evaluate and improve our website and the service we provide. Cookies allow us to offer you products and tailor discounts and offers that are relevant to you.

You can, if you wish, block cookies by activating the settings on your own computer but this could have a detrimental effect on your shopping pleasure when using our website. Please view our Privacy Policy for further information.

TRADE CUSTOMERS

Business or trade customers are exempt from the Consumer Contacts Regulations as these regulations were created to encourage confidence in consumers buying over the internet. Business to Business (B2B) customers are therefore not covered by our normal returns and cancellations policies. We do not offer credit facilities and all goods must be paid for in full prior to shipping. Unwanted goods cannot be returned to us where trade pricing has been applied – this does not affect your statutory rights.

Under no circumstances can we be held liable by B2B customers for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late delivery of goods. This includes, but is not limited to, electrician or any other contractor fees.

GENERAL TERMS OF USE

Plum Science K. K. ("Plum Science") is pleased to make this website located at plumscience.com available for your use and benefit. By using our website, you agree to be bound by its Terms of Service. This website is owned and controlled by Plum Science and is operated with the assistance of third parties as detailed in the Privacy Policy. Plum Science reserves the right to make changes to our website and its Terms of Service at any time. If you are dissatisfied with our website, its content or Terms of Service, you agree that your sole and exclusive remedy is to discontinue using our website.

DISCLAIMER OF LIABILITY

This website, its contents and website related services are provided "as is" and with all potential faults. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our website. Neither Plum Science nor any party involved in creating, producing or delivering this website or any aspect thereof shall be liable for any damages, including those resulting from lost profits, lost data or business interruption, in connection with your access, use or inability to use this website, or errors or omission in its content, even if we have been advised of the possibility of such damages. You agree that access to and use of this website and its content is at your own risk. We do not guarantee that this website, or related software, data, emails, products or services are free from defects, viruses or other harmful components.

INDEMNIFICATION

You agree to indemnify and hold us harmless from any third party claims, demands, losses, costs, expenses, obligations, liabilities, damages, recoveries, and deficiencies, including interest, penalties, and reasonable attorneys' fees, that we shall incur or suffer which relate to your use of this website or your failure to perform any of your obligations under these Terms of Service.

COPYRIGHT NOTICE

Unless otherwise noted, all the contents of this website are copyrighted, trademarked, or other intellectual-property owned, controlled or licensed by Plum Science, its suppliers or affiliates, or by third parties who have licensed their materials to Plum Science. The collection, arrangement, and assembly of all contents on this website is the exclusive property of Plum Science, and is protected by European and international copyright laws.

Plum Science and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, photography, content and other materials which appear on this website. Access to this website does not confer upon anyone any license under any of Plum Science's or any third party's intellectual property rights. The Plum Science names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Plum Science. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any name, logo or mark in any manner.

INFRINGING MATERIAL

If you believe any content appearing on our website violates the copyright or other proprietary rights of a third party, please notify us immediately, specifically identifying the content in question and the web page on which it appears, as well as the true copyright owner and any supporting information, and we will take appropriate action.

CHANGES TO OUR WEBSITE

You agree and understand that our website, including any features available via our website may be modified by us, at our own discretion and at any time without prior notice. Unless expressly stated otherwise, any new features, new services, enhancements or modifications to our website implemented after your initial access to our website shall be subject to these Terms of Service. You expressly agree that we shall have no obligation to provide you with any notice of any changes, and you hereby expressly waive any right you may have to receive notice of any changes to our Terms of Service or Privacy Policy.

SITE ACCESS

We may discontinue all or part of this website at any time. We may block or limit your access to this website for any reason, including the cases in which you violate these Terms of Service, you violate any applicable law or regulation relating to your use of this website, if you engage in any conduct which we, at our own discretion, believe is offensive, harmful, defamatory or otherwise harmful to us or others, or if you breach any other agreement with us.

PRODUCT PRICING, AVAILABILITY AND ACCURACY

Prices and availability of products and services are subject to change without notice. Errors will be corrected where and as discovered, and Plum Science reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

NON-COMMERCIAL USE

The products sold through this website are intended solely for the personal, non-commercial use of our customers and our potential customers.

COMPLAINTS PROCEDURE

Our aim is to provide a fulfilling customer experience. We acknowledge that there may be rare occasions when our goods or service may have failed to meet your expectations. If this is the case and you wish to make a formal complaint please contact us writing (by email through our contact page or by letter) and we will fully investigate the matter and reply to you within 5 working days after receipt of your communication.

Plum Science K. K. operates the following websites

• plumscience.com
• plumscience.co.jp

Our head-office company details are

Plum Science K. K.
Haruno Bldg. 3F, 1-323
Minami 1 Nishi 16, Chuo-ku
Sapporo 060-0061, Japan
Tel. +81-11-557-8770
Fax +81-558-0900

Our European Service Centre details are

Plum Science K. K. (European Service Centre)
Via A. Bertoloni 1/E - Pal B
00197 Roma, Italy
Tel. +39-06-45426360
Fax +39-06-45426092