Refund policy

PLUM SCIENCE RETURN POLICY: If you are unsatisfied with our products, Plum Science K. K. will process a Return for you provided you notify us within 14 days of receiving your product. If items are unused and in original packaging a full refund will be given, including the cost of postage from Plum Science K. K. to the customer. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Returns are for credit or exchange and will not incur any charge apart from the above-mentioned possible deduction. Please include a copy of your invoice with the product. On all orders being returned for credit or exchange, the customer will be responsible to pay the return postal charges from the customer back to Plum Science K. K. The address for returns is in Europe (usually Germany); please contact Plum Science for details of the return address.

General Warranty

Plum Science K. K. provides a limited two (2) year warranty from the date of purchase to the original purchaser of all Plum Science products that the fixture is free from defects in material and workmanship. Small variations in color and/or finish are a natural feature in Plum Science lighting products, and are not covered by this warranty. This warranty applies under conditions of normal use only. Plum Science is not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, unauthorized disassembly, repair/modification, or accidental damage of any kind.